1919 Privacy Policy — How We Protect Your Information
User privacy is a priority we never overlook. This page clearly outlines what information the 1919 platform collects, how it is used, and how we ensure your data remains protected at all times.
This policy takes effect from January 2026 and is subject to amendment from time to time.
1. What Information Do We Collect?
When you register or use the 1919 platform, we collect several categories of information to ensure the service runs smoothly and securely. The information we collect includes:
Account Information
- Full name, email address and phone number registered when creating an account
- Passwords stored in encrypted form — we never store passwords in plain text
- Date of birth for age verification purposes (18 years and above)
- Identity verification documents if requested during a security review
Device & Browser Information
- Device type, operating system and browser version used
- IP address and estimated location based on network
- Session log data including login time, pages visited and session duration
Payment Information
For MYR deposit and withdrawal transactions, we may retain transaction records such as the amount, date and payment method used. Full card or bank account details are not stored in our systems — they are processed directly by payment providers who comply with industry security standards.
2. How Is This Information Used?
All information collected by 1919 is used for specific, legitimate purposes. We do not use your data for anything unrelated to the operation of the platform. The primary purposes for using your information are:
- Identity verification and account security — ensuring only the rightful account owner can gain access
- Transaction processing — processes deposits and withdrawals in MYR accurately and securely
- Customer support — enabling the 1919 support team to assist you more effectively
- Legal compliance — fulfilling reporting and investigation requirements mandated by the relevant authorities
- Service improvements — analyses aggregated usage patterns to improve the platform experience
- Important communications — sending account-related notifications, updates to terms, or security issues you need to be aware of
1919 will not sell, rent or transfer your personal information to third parties for marketing purposes without your explicit consent.
3. Cookies & Session Tracking
The 1919 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device when you visit our platform.
The types of cookies we use include:
- Session cookies — maintaining your login state so you don't have to sign in again each time you navigate to a new page
- Preference cookies — saves your language settings and display preferences
- Analytics cookies — collecting anonymised usage data to help us understand how users interact with the platform
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the platform, including the ability to stay logged in during a session.
4. Data Storage, Security & Sharing
How your data is kept secure
All data collected by 1919 is stored on encrypted, secured servers. We use SSL protocols to ensure all communications between your device and our platform are encrypted in transit. Passwords are stored using a one-way hashing method that cannot be reversed.
We restrict access to users' personal data to only those staff members who need it to carry out their legitimate duties, and all such staff are bound by strict confidentiality obligations.
Third-party sharing
1919 may share user information with third parties only in the following limited circumstances:
- Payment service providers required to process your MYR transactions
- Legal or regulatory authorities where required by court order or applicable law
- Technical service providers who assist in operating the platform, bound by strict confidentiality agreements
All third parties we work with are required to uphold data protection standards comparable to our own. We do not share your data for third-party advertising purposes.
5. Your Rights as a User & Policy Changes
Right to access, correction and deletion
As a 1919 platform user, you have the following rights regarding your personal data:
- Right to Access — you have the right to know what information we hold about you and to request a copy of it
- Right to Correction — if your information is inaccurate or out of date, you can request an update through your account settings or by contacting customer support
- Right to Deletion — you may request the deletion of your account and personal data, subject to any legal retention requirements that may oblige us to retain certain transaction records
- Right to Object — you may object to the processing of your data for specific purposes within the limits permitted by law
To exercise any of these rights, contact the 1919 support team at: [email protected] or refer to FAQ page for more information.
Changes to this policy
1919 reserves the right to update or amend this privacy policy at any time. Users will be notified of any significant changes via their registered email or an in-platform notification. Continued use of the platform after changes are published constitutes acceptance of the updated policy. We recommend reviewing this page periodically to stay informed about how we handle your data. For privacy-related enquiries, contact us at: [email protected]
Your data is safe — now it's your turn to play with peace of mind
The 1919 platform is built with the security of Malaysian users as a top priority. Register an account or log in now and enjoy a safe, trusted online entertainment experience.